HubSpot CRM

Everything you need to organize, track, and build better relationships with leads and customers. Free, forever.

Free functionalities

  • Free CRM tools:
    • Contact management
    • Contact website activity
    • Companies
    • Deals
    • Tasks & activities
  • Free Marketing tools:
    • All features of HubSpot CRM
    • Forms
    • Email marketing, email tracking
    • Email integration
    • Ad management
    • List segmentation
  • Free Sales tools:
    • Live chat
    • Conversational bots
    • Team email
    • Conversations inbox
  • Free Service tools:
    • All features of HubSpot CRM
    • Ticketing
    • Live chat
    • Conversations inbox
    • Calling

Benefits per user role:

CRM for Sales Leaders

With the easy-to-use HubSpot CRM, you’ll never have to manually update reports or wonder how your team is tracking toward quota. Because you have more important things to do.

CRM for Salespeople

Say “so long” to messy spreadsheets and time wasted on menial tasks. HubSpot CRM features a full suite of sales productivity tools so you can sell more, but work less.

HubSpot CRM for Marketers

Who says a CRM is just for Sales? HubSpot CRM comes with free tools for lead generation and email marketing, so you can actually grow and nurture your database — not just organize it.

HubSpot CRM for Customer Service Teams

Simple tools that organize communication and keep your whole team focused on the customer. All included in the free HubSpot CRM.

HubSpot CRM for Operations Managers

Enable your sales and marketing teams with free tools to elevate their productivity — and get all the tracking, reporting, and third-party integrations you need. Not to mention unlimited users, data, and up to 1,000,000 contacts.

CRM for Business Owners

You have a lot on your plate. Make things easier on yourself by tracking your contacts and customers, and sending bulk email — all using the same tool. It’s easy to use, and completely free.

Fees: 
Free with limitations
Paid plans from €36.80/mo
Founded: 
2006
Figures: 
78,700 customers
Advantages: 
  • Nice, almost pleasant, user interface
  • Has email integration (you see your regular emails inside Hubspot)
  • Has email tracking (who opened it, read it, who visited your website, etc)
  • Has app marketplace with 400+ integrations
  • Has website building module to build your marketing pages or your whole website (Expensive for small businesses. Starts at €326 per month)
Disadvantages: 
  • If you are the only person managing the CRM (and you do not have an admin that controls and configures the system for you), you might find that some functions are very difficult to do with the user interface of HubSpot. For example, if you are reading an incoming email on HubSpot, you have the options to Block the sender as Spam, but you do not have the option to Ignore the sender so that future emails do not land inside the CRM.
  • Your free account can easily be blocked from sending emails if your bounce rate is high. For example, if you import in the system a list of customers (you have the right to do that as they have made a transaction with you) and while sending them a mass email the bounce rate or the unsubscription rate is high, your account can be blocked. The guidelines tell you how you can object to this, but the action button is missing from the user interface.

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