Frequently asked questions

General support quesions

  1. How to send a screenshot of a technical problem?
  2. Warning of possibly harmful website or software - How to deal with it?
  3. What is the Avast DRep (Domain reputation) threat warning when downloading a (software) file?

Screensaver questions

  1. Windows 10 screensavers: how to select or configure a screensaver
  2. How to delete (uninstall) Mac screensavers (Apple Mac OS)
  3. How to uninstall StarMessage on Windows
  4. Why isn’t my Windows screensaver starting automatically?
  5. The screensaver starts for a moment and then the screen becomes black (Windows screensaver)
  6. Windows 7 screensavers: how to select or configure a screensaver
  7. How to make the screensaver play a cuckoo sound like a cuckoo clock?
  8. How to enter the activation code in the MacOS screensaver edition
  9. How accurate is the moon phase calculation?
  10. Which are the differences of StarMessage versions 4.xx and 5.xx
  11. I lost the activation. How do I request a new registration code?
  12. How to uninstall a screensaver from Windows 7
  13. Missing Windows 10 StarField screensaver [SOLVED]
  14. In StarMessage screensaver, how do I change the default message that is written in the stars?
  15. How do I know if the StarMessage screensaver is registered or not
  16. How to prevent the computer from going to sleep mode (power saving mode)
  17. Mac Apple store screensavers - Which are the differences from a Mac screen saver?
  18. Mac screensaver not starting - How to fix

Other questions

  1. How to make a wish come true

Software analytics (runtime statistics)

  1. Can I track more than one shareware program with SoftMeter and Google Analytics?
  2. What is Application Analytics, Usage Analytics, Runtime statistics?
  3. How can I exclude my own usage statistics traffic from the SoftMeter (product analytics) reports?
  4. How to create and test a Mobile App reporting view in Google Analytics
  5. What are the limits of the free Google Analytics account for website traffic and application analytics?