SoftMeter data

List of data fields used by SoftMeter reporting.

Your privacy is important. Your right to know what data is being used is equally important.

For end-users of software applications For developers of software applications

If you are an End-user of a software that uses SoftMeter, you can find on this page the data that are used by SoftMeter.

The data are seen and can be used by the developers to:

1) improve their software according to what functionalities you use the most, and

2) get automatically alerted about bugs that you might run into while using the software.

If you are a developer using SoftMeter in your application, you can include a link to this page from your software application, so that users can see what kind of data fields are involved.

This transparency about the data and their usage is also required by the data protection laws and increases the trust of the end-users towards your company.

What is SoftMeter?

SoftMeter is a telemetry add-on to software applications. It allows the developers of software to "listen to the heartbeat" of their software and spot problems or find improvement areas.

What data is being used by SoftMeter?

SoftMeter uses a reduced set of data of the same data that are typically used by simple websites when you visit them. By "simple" we refer to websites that do not use advanced monitoring techniques.

In the dataset, there is no personal information.

Indicative fields Notes
Anonymised UserID E.g. User23409458923472396234.This field is randomly created (hash function) by SoftMeter, It is not linked to any other online activity of the user and is completely separated by other web statistics.
Anonymised IP Your IP is not used. Instead an anonymised IP is used and the real IP never arrives to the developer.
Operating system E.g. Windows 10
Screen resolution E.g. 1280x1024
Country and city Approximate information with large margin of error.
Software application name and version The name and version of the software that you have installed and are using on your computer.
Used software functionalities Depending on the developers, specific functionalities of the software might be measured. E.g. if you select the "Print" function, the developers might have decided to receive a "Print event" notification, so that the popularity of the Print functionality can be assessed.
Software crashes and problems Depending on the developers, when a problem or a crash is detected, they can receive a "Error" notification, like "Error while opening file". These notifications will allow the developers to focus and quickly fix the problem you have ran into.

Here is an example of the statistics that the developers see from the usage of their software.

Application analytics dashboard with major statistics

Who sees/has access to data

SoftMeter's reporting platform is Google Analytics. By using the reporting platform used by the majority of the websites, we are delivering a reliable and trustworthy product.

Actor Software system Usage
User of Software A Software A  
StarMessage software SoftMeter SoftMeter maker. Has access to partial reports, to ensure proper use of the system. By "proper" we refer to both the technical manner but also the "ethical" / personal data protection dimension.
Software developer Software A Maker of "Software A". Has access to all reports genarated by Google Analytics and using the above described data fields.
Google Google analytics Provides the platform for the reports. As the UserID generated by SoftMeter is not related to UserIDs known by Google Analytics, there is no exploitabled information in the dataset.